Shipping Policy
At Camille & Michael, we are committed to delivering your order safely and efficiently across the United States. Below you’ll find everything you need to know about our shipping process.
1. Shipping Coverage
We currently ship to customers within the United States. Delivery availability may vary depending on your exact location.
2. Order Processing
All orders are processed within 2–3 business days (Monday through Friday, excluding public holidays).
During busy periods such as sales or seasonal promotions, processing times may take slightly longer. If there are any delays, we will notify you accordingly.
3. Shipping Costs
We offer free shipping on all orders, with no minimum purchase required.
4. Delivery Timeframes
Once your order has been processed, estimated delivery times are as follows:
- Processing Time: 2–3 business days
- Shipping Time: 4–9 business days
- Estimated Total Delivery Time: 6–12 business days
- Order Cut-Off Time: 6:00 PM (CST, Houston)
Please note that these are estimated timeframes and may vary due to external factors such as carrier delays or weather conditions.
5. Delivery Limitations
At this time, we are unable to ship to P.O. Boxes, APO/FPO/DPO addresses, or certain restricted locations. Some items may also be subject to shipping limitations based on carrier or regulatory restrictions.
6. Undeliverable Packages
If a delivery attempt fails due to incorrect address details or if a package cannot be delivered, it may be returned to us. In such cases, we will contact you to arrange reshipment. Additional shipping fees may apply.
7. Lost or Damaged Shipments
If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible at info@camilleandmichael.com. We will initiate an investigation with the carrier and work toward a suitable resolution.
8. Policy Updates
We reserve the right to update this Shipping Policy at any time to reflect operational, legal, or service improvements. The most recent version will always be available on this page.
9. Order Cut-Off Time: 6:00 PM (CST, Houston)
Orders placed before 6:00 PM (CST), Monday through Friday, will begin processing the same business day. Orders placed after this time, or during weekends and holidays, will be processed on the next business day.
Contact Information
Have a question or need assistance? Our team is here to help.
E-mail Address:
info@camilleandmichael.com
Phone Number: +1 7139198184
Store Name: Camille & Michael
Warehouse Address:
6914 Glass St,
Houston, TX 77028,
United States
Company Name: Baljo Limited
Company Registration Number: 79462574
Registered Company Address:
Unit 7, 8/F, Tower B, 83 King Lam Street
Lai Chi Kok, Hong Kong
Customer service available hours
Operating Hours (Monday to Friday):
09:00 AM to 06:00 PM (CST, Houston)
Operating Hours (Saturday to Sunday):
11:00 AM to 04:00 PM (CST, Houston)